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HSE responds to The Portsmouth News article; Milkshake fan Kate banned from McDonald’s drive-through

Milkshake fan Kate banned from McDonald’s drive-through
The Portsmouth News, 26 July 2013
Response date:
27 July 2013

I salute Kate Legg for challenging staff who cited 'health and safety' as a reason why she couldn't use her mobility scooter at a McDonalds drive-thru.

As she points out so eloquently, health and safety regulations are there to ensure workers come home to their loved ones, safe and well, after their day's work - and have nothing to do with this matter.

At HSE, we get told about hundreds of similar cases of misuse of 'health and safety' every year. They are nothing more than a ruse to stop perfectly legitimate activities from taking place - a smoke screen for the real reason, which is often just bad customer service or a fear of being sued.

Everyone should follow Kate Legg's lead. Don't accept this nonsense.

Kate Legg - I'm lovin it.

Judith Hackitt
HSE Chair

Updated 2013-07-27