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Complaints relating to safety issues on offshore installations

  • Operations notice: 22
  • Issue date: May 2002


1. This notice provides guidance on raising complaints concerning offshore safety.

2. Owners and operators of offshore installations should display this notice on the notice board of their installations and should draw it to the attention of Safety Committees.

Procedures to follow

3. If you are concerned about any aspect of offshore safety, you should immediately raise the matter with your supervisor or the person responsible for the area concerned. You may also consider it appropriate to refer the matter to your Safety Representative. If you are still dissatisfied with the actions taken, you should report the matter directly to the Offshore Installations Manager (OIM).

4. If none of the actions in paragraph 3 appears to have remedied the perceived defect, any person (including Safety Representatives) can contact the Offshore Division of the Health and Safety Executive. You may telephone your local Offshore Division office or 01224 252500 during normal office hours (8.30-17.00, Monday to Friday) and ask to speak to an offshore inspector.

5. You should only, in exceptional circumstances, where there is a risk of serious injury and no action, or inappropriate action, has been taken to avert the risk, make contact with the Offshore Division outside office hours by telephoning 0151 922 9235. This out-of-hours number is at the central HSE office in Bootle which automatically connects callers with the HSE duty officer. You can provide this officer with details of the complaint. The HSE duty officer will then contact the Offshore Division duty inspector and pass on the details for them to deal with the complaint.

6. We will protect your anonymity if you ask not to be identified.

This guidance is issued by the Health and Safety Executive. Following the guidance is not compulsory and you are free to take other action. But if you do follow the guidance you will normally be doing enough to comply with the law. Health and safety inspectors seek to secure compliance with the law and may refer to this guidance as illustrating good practice

Updated 2011-09-29