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Case 409 - Store stopped providing customer with empty ‘tester’ perfume bottles to customer for health and safety reasons

Issue

Store stopped providing customer with empty ‘tester’ perfume bottles to customer for health and safety reasons.

Panel opinion

Retailers are not prohibited under health and safety at work legislation from providing empty perfume bottles to customers upon request. In this case the store assistant was correctly following company policy on the destruction/recycling of waste. The company should have been more transparent about the real reason for refusal rather than use the excuse of ‘health & safety’.

2017-04-04