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Case 376 - Customer asked to leave DIY store after refusal to remove toddler from store trolley

Issue

Customer asked to leave DIY store after refusal to remove toddler from coin operated store trolley with no child seat.

Panel opinion

The panel believe that the DIY store has taken a responsible approach to the issue and provides sensible advice and support to their customers. The company’s products are typically heavy construction materials and the risk to children riding in trolleys in this environment is a real one. The store is working with others to find trolleys which are designed to carry children as well as their merchandise but in the meantime their offer of assistance to parents with children is a sensible and considerate alternative.

2015-09-17