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Case 367 - A lady fainted in a shop and the staff could not give her a glass of water because of health and safety

Issue

Whilst in a shop recently a lady fainted and the enquirer immediately went to assist. The enquirer heard the lady ask the very kind staff in the shop who had given her a comfy chair to sit in, for a drink of water. She was told sorry we can’t give you one - health and safety rules. The enquirer was wondering if this is a true ruling by H&S.

Panel opinion

Refusing the lady who had fainted a drink of water after she came round and was sitting up was a bizarre and ridiculous response. The panel is at a loss to understand why anyone could possibly think they could not do this for "health and safety". There is no such rule and it would have been quick and easy to accommodate the request.

2015-05-28