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Case 336 - DIY store refused to cut a door

Issue

DIY store refused to cut a door claiming that cutting the wood will compromise the strength of the door and that doing so would contravene health & safety legislation.

Panel decision

There is no workplace health and safety legislation that prohibits retailers from cutting doors to size for customers. If the DIY store’s real concern was that cutting the door might compromise its strength or its fire resistant structure then they were right to point this out as Trading Standards legislation would apply but this should have been given as the reason.

2014-12-11