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Case 316 - Store fitting rooms can not be opened on first day of sales

Issue

A high street clothing store would not open their fitting rooms on the first day of a sale, when the enquirer asked why they were told it was for health and safety reasons.

Panel decision

This is not a health and safety matter. Any risks associated with busy fitting rooms are minor and can easily be managed if there is a will to do so. Instead of using an excuse that does not fit, the company should be honest and explain that this is a business decision.

2014-08-19