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Case 303 - Burger van refuses to cut burger in half

Issue

Enquirer was queuing at a burger van when the customer in front of them received their freshly cooked food and asked if one of the burgers could be cut in half as it was for her children. The stall owner immediately said "Can't do that - health and safety. We're just not allowed to do that." They accepted this excuse and left with the burger intact.

Panel decision

This is not a health and safety matter; there is no legislation which would prevent the stall from meeting the customer’s reasonable request to have their burger cut in half. Health and safety law does not prevent catering staff from using knives, in fact you expect them to know how use them safely. The panel have a real beef with this kind of unhelpful response to customers which completely misuses "health and safety".

2014-07-23