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Case 285 - Café refused to top up tea in same cup due to health and safety

Issue

The enquirer was having a cup of tea in a café and was told he could not have a second cup poured into the same cup - instead it would have to be supplied in a new clean one.

Panel decision

This is not a health and safety matter and there is no legislation which would prevent the customer being served a second cup of tea in the same mug. The café may have other reasons for its policy, but the panel applauds the person who raised this example of excessive risk aversion and his well meaning attempt to save on their washing up!

2014-03-17