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Case 252 - Shop not allowed to inflate balloon bought online

Issue

Enquirer's wife purchased a helium balloon in a card shop and also asked if she could pay to have a balloon bought online inflated. The shopkeeper immediately cited that due to health and safety they were not allowed to fill balloons not purchased in the shop.

Panel decision

The reason for declining to inflate balloons bought elsewhere was purely commercial and had nothing at all to do with health and safety. The organisation's management have confirmed that they will instruct staff to explain the real reason in future.

2014-03-17