This website uses non-intrusive cookies to improve your user experience. You can visit our cookie privacy page for more information.

Case 242 - Store not allowed to test light bulbs

Issue

Enquirer acquired a set of light bulbs from a store but once home discovered that one of them was not working. On returning the defective bulb they asked if the store could test the replacement light bulb, however, they were informed that was not possible because, due to health and safety reasons, they were not allowed to test light bulbs in the shop.

Panel decision

Health and Safety at Work legislation does not prohibit shops from testing light bulbs prior to sale. It is difficult to think of any valid reason for refusing to provide this simple service. Instead of keeping the customer in the dark it would help if the company provided some illumination for the real reason instead of hiding behind health and safety as an excuse.

2013-12-23