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Case 199 - Security door chains have to be removed from hotel rooms because of health and safety

Issue

A hotel guest was unhappy that the hotel had removed the security door chains from their hotel rooms, preventing the door from being locked from the inside. There was still a lever style handle that locked the door but the guest felt this could easily have been opened by a child, allowing the child to leave the room. The hotel stated that due to new Health & Safety laws, the chains had to be removed as staff need to be able to get into the rooms in case of an emergency.

Panel decision

There is no requirement for safety chains to be removed from the doors in hotels under Health and Safety legislation. The organisation may have taken the decision to change their policy in order to ease access to the rooms in an emergency but are wrong to suggest that this is a requirement under health and safety legislation.

2013-08-13