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Case 77 - Hotel chain does not provide floor towels due to 'Health and Safety'

Issue

The enquirer claims that a hotel chain does not provide floor towels for stepping out of the bath/shower due to 'Health and Safety'. The reason given was that 'you could slip over'.

Panel decision

There is no health and safety regulation which prevents hotels from providing bath mats or towels in bathrooms.

It would be much better if the hotel chain explained the real reasons for their decision, rather than pretending it is motivated by concerns about health and safety.

2012-10-11