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Case 42 - Airline passenger told blankets could not be provided on health and safety grounds

Issue

A passenger on a return flight from Turkey with a Charter Airline requested a blanket from the flight attendant because she was feeling cold. She was advised by the flight attendant that one could not be provided on health and safety grounds but one could be purchased for £5.

Panel decision

This is a blatant case of health and safety being used gratuitously as a cover up for poor customer service and/or a commercial decision. It is clear that there is no health and safety concern given that blankets are available - at a price. The airline should have the courage to explain and stand by the real reason for its decisions.

2012-07-24