In-house physiotherapy saves money and reduces time off work

A line operator came to Campbell’s Grocery Products (now trading as Premier Grocery Products) Occupational Health Unit in September 2004 complaining of lower back pain. He was given advice regarding posture and exercises to help his back, put on restricted work and advised to see his GP for further treatment. The following week he went off sick. He was in touch with Occupational Health Unit throughout his absence and had regular visits to the company doctor and his own GP. He was off for a total of 6 months and on rehabilitation for 2 months. For the company, the cost of this period of time off in salary costs alone was £13,700. 

In June 2005, the company started an in house physiotherapy clinic, using a local sports injury physiotherapist. The clinic ran for two hours twice a week. Staff are referred to the clinic through the Occupational Health Unit. The company’s policy is that anyone referred by the unit will see the physiotherapist within one week. The cost of the physiotherapist was £32 an hour. The physiotherapist and OH nurse also provided manual handling training on the production lines and in offices, which gave the training a particularly individual and practical approach. Five staff were sent to the Health and Safety Laboratory in Buxton for a course on the theory and practice of ergonomics. The staff trained included engineering and production managers to encourage a pro-active approach to ergonomic issues when developing the plant’s engineering processes.

In December 2005, the same Line operator again complained of lower back pain and went off sick.  He was referred to the company physiotherapist and was seen within two days. With physiotherapy input, total time off was one month followed by a rehabilitation period of 2 weeks. The salary costs of this time off to the company was only £2,625.

A comparison between the two sick periods taken by this specific employee, shows that the introduction of the clinic meant the company saved £10,307 because it provided him with rapid, specialist, treatment at the start of the second period off work.

For 2007, Premier Grocery Products plans classroom based training to highlight the dangers caused by incorrect manual handling techniques and the physical damage this can cause.