Further help for workers

If you need information about concerns at work - wages below the National Minimum Wage, long hours/working time issues, or problems with an employment agency or gangmaster - then call the Pay and Work Rights Helpline on 0800 917 2368.

If you live in rented accommodation with gas appliances such as a boiler or cooker, your landlord has a duty to keep them safe. See domestic gas FAQs for more details.

If you are concerned about other aspects of the standard of rented accommodation provided to migrant workers, contact the housing department of your local council.

If you want to make a complaint about health and safety conditions at a workplace, we can give you information and advice, but we may need to transfer your call to the local HSE office so that staff there can investigate further. If you work in a business for which HSE does not enforce health and safety laws, like a shop, office or most warehouses, we will give you instead the contact details for the Local Authority in whose area the business is situated. You will then need to contact the Authority's Environmental Health department to make your complaint.

Under British employment law, you have other basic rights such as limits on how long you have to work, time off, rest breaks and paid annual leave.

For information about your terms and conditions of work, contact:

• Advisory, Conciliation and Arbitration Service (ACAS) National Helpline on 08457 474747 or e-mail using the ACAS website
• Your local Citizens Advice Bureau (look in the telephone book)
• Trades Union movement. Telephone the TUC's Know Your Rights helpline on 0870 600 4882

The Department for Business Innovation and Skills (BIS) has also produced further guidance on wages and holiday entitlement in Working in the UK: know your rights and where to get help and advice

The Department for Business Innovation and Skills will (in October 2011) introduce new regulations designed to give agency workers more rights at work under the European Union's Agency Workers Directive. See Fairer Deal For Agency Workers for more information on the changes being considered.

If you have a query about residual work permits, or a general enquiry about the A8 Worker Registration Scheme or A2 Bulgarian and Romanian work permits/accession worker cards, contact the Border and Immigration Agency Customer Contact Centre, UK Border Agency, PO Box 3468, Sheffield S3 8WA (or telephone 0114 207 4074).

See useful contacts for further information