HSE banner

Human factors: Competence

Why is competence important? 

This can be defined as the ability to undertake responsibilities and perform activities to a recognised standard on a regular basis.  It is a combination of skills, experience and knowledge.  Competence issues have been identified as root cases in many major accidents. 

Key principles in competence

  1. Competence assurance should be linked to key responsibilities and activities identified in major hazard risk assessments. 
  2. Competency assurance systems at major hazard sites should aim to establish and maintain competency for all those involved in major hazard-related work, including managers. 
  3. S/NVQs should include site specific aspects, and link to major hazard competencies. 
  4. ‘On the job’ training should be structured and supported by other forms of training.
  5. Training should be validated (‘Did it deliver what it was supposed to?’), and evaluated (‘Is this the right kind of training for our needs?’) and recorded.
  6. There should be refresher training for infrequent or critical safety tasks. 
  7. Link to procedures – the format and content of procedures should be influenced by staff competence.