Human factors: Competence
Why is competence important?
This can be defined as the ability to undertake responsibilities and perform activities to a recognised standard on a regular basis. It is a combination of skills, experience and knowledge. Competence issues have been identified as root cases in many major accidents.
Key principles in competence
- Competence assurance should be linked to key responsibilities and activities identified in major hazard risk assessments.
- Competency assurance systems at major hazard sites should aim to establish and maintain competency for all those involved in major hazard-related work, including managers.
- S/NVQs should include site specific aspects, and link to major hazard competencies.
- ‘On the job’ training should be structured and supported by other forms of training.
- Training should be validated (‘Did it deliver what it was supposed to?’), and evaluated (‘Is this the right kind of training for our needs?’) and recorded.
- There should be refresher training for infrequent or critical safety tasks.
- Link to procedures – the format and content of procedures should be influenced by staff competence.