Gas contacts
Gas Safety Advice Line
If you have any queries relating to domestic gas safety your first point of contact should be HSE's Gas Safety Advice Line on 0800 300 363. They will be able to direct your question to the most appropriate source of expertise from within the HSE. They are open 8am-8pm Monday- Friday and 10am-4pm on a Saturday.
Alternatively, you can choose to contact them by email at hse.infoline@connaught.plc.uk or submit your query through an online questionnaire, or write to them:
HSE Infoline
Caerphilly Business Park
Caerphilly
CF83 3GG
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- Age Concern
Age concern is a charity set up to promote the well-being of all older people and to help make later life a fulfilling and enjoyable experience. They are currently running a "Fight the Freeze" Campaign to protect vulnerable people from the cold, which offers information on carbon monoxide as well as other home safety tips. -
Airsay - Air Information Research Safety And You
A voluntary organisation with the aim to highlight the dangers from carbon monoxide poisoning, offering support to those exposed to carbon monoxide poisoning. - All Party Parliamentary Gas Safety Group (APPGSG)
The APPGSG is a Ministerial Group set up as a forum to discuss gas safety issues They look at areas which affect both the gas installation industry and consumers, including the security of installation and supply of appliances; skills shortages and training; fuel poverty; irresponsible landlords; and the effects of social exclusion.
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- British Gas
British Gas has their own gas safety site offering extensive advice and guidance to gas consumers on a range of gas safety issues. - Boat Safety Scheme
This website provides advice and guidance for carbon monoxide exposure on Britain's inland waterway boats, which has resulted in 20 fatal or serious injuries over the last 10 years. - Business, Enterprise and Regulatory Reform (BERR)
BERR have shared enforcement responsibility with HSE for the Gas Appliances Safety Regulations, in particular the product safety issues.
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Carbonmonoxidekills.com
This website offers extensive research and information on carbon monoxide poisoning across all fossil fuels. -
Communities and Local Government (CLG)
CLG are responsible for over seeing all of the competent person's schemes that ensure work complies with the Building Regulations. - CO-Awareness
CO-Awareness is an independent group working to raise awareness about the dangers of CO and to prevent deaths and injuries from accidental CO poisoning. They offer support to those poisoned by CO and the products of combustion, their families and friends. To contact the President of CO-Awareness, Lynn Griffiths, email: LynnCoAwareness@aol.com or, in an emergency, telephone: 07715899296 - CO-Gas Safety
CO-Gas Safety, the Carbon Monoxide and Gas Safety Society, is an independent registered charity that works to try to prevent deaths and injuries from accidental carbon monoxide poisoning. They offer help to families and friends of victims and the sooner someone contacts CO-Gas Safety, the easier it is to offer help and advice. To contact CO-Gas Safety email office@co-gassafety.co.uk or, in an emergency, telephone 01372 466135. - Council of Gas Detection and Environmental Monitoring (CoGDEM)
CoGEM brings together expertise from across the gas industry and represents over forty companies from around the world. Its membership accounts for over 80% of the UK domestic CO detection market and industrial gas detection, analysis and portable environmental monitoring market . They have established a carbon monoxide task group to help reduce CO incidents by offering CO alarms for consumers and CO testing equipment for service engineers and the medical profession.
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- Department of Health
The Department of Health runs several advisory bodies to assist in evaluating, investigating and supporting policy development in key areas . One of these is the Committee on the Medical Effects of Air Pollutants (COMEAP), which was established to advise government concerning the potential toxicity and effects upon health of air pollutants, including carbon monoxide. -
Directgov - public services all in one place
Directgov brings together the widest range of public service information and services online. Amongst a range of services they offer information on keeping safe at home, including guidance on taking care in winter. Direct.gov has added a carbon calculator to allow you to calculate your carbon footprint. Regular maintenance of gas appliances helps their efficiency and lowers your carbon emission.
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- Energywatch
Is the independent gas and electricity consumer watchdog. They provide information and advice to gas consumers relating to their energy companies. Energywatch can also take up complaints on behalf of consumers who have experienced difficulties in resolving problems directly with their energy company.
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- Fire Kills - you can prevent it
Providing valuable information on fire risks in the home and advice for householders on how to minimise the dangers.
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- Gas Industry Safety Group (GISG)
This group was formed in 2000 by principal organisations in the gas industry to promote gas safety by encouraging co-operation amongst industry players to develop, introduce and improve practices for the safe transmission, storage and use of gas throughout the UK
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Institution of Gas Engineers and Managers (IGEM)
IGEM is a forum for a wide range of professionals within the gas industry to share industry knowledge. They are a good source of gas industry news and technical information
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- LP Gas Association
The LP Gas Association represents all the major LP gas companies in the UK. They seek to promote the safe use of LPG and set the technical and safety standards for the industry. Their website covers all aspects of LPG safety.
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- National Association of Chimney Sweeps
It is vital for your safety to ensure that any gas appliances have the correct ventilation, for gas fires this would include having your chimney swept. You can use the NACS website to search for a NACS approved chimney sweep in your area. - National Caravan Council
LPG appliances in caravans can provide dangerous levels of carbon monoxide poisoning, something that not every caravan user considers. The National Caravan Council is the representative trade body for the UK caravan and motorhome industries and offers guidance on maintaining the safety of your caravan, motorhome, holiday home or park home. - National Grid (formerly Transco)
National Grid is the main company responsible for transporting gas throughout Great Britain and they have a responsibility as an emergency service provider to anyone who can smell gas or are worried about gas safety. To contact National Grid freephone 0800 111 999 at any time . Their website provides useful information about the gas industry as well as safety advice for gas consumers. - NHS Direct
0845 4647
The NHS Direct's health encyclopedia offers useful guidance on the symptoms, causes, diagnosis, treatment and prevention of CO poisoning.
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- Office of Gas and Electricity Markets (Ofgem)
Ofgem is the economic regulator for Britain's gas and electricity markets. Their main priority is to protect consumers by promoting effective competition and regulating monopolies. They provide detailed information on the distribution of gas and are responsible for the supply licence conditions of gas companies. - Oil Firing Technical Association (OFTEC)
OFTEC represents the oil heating and cooking industry throughout the UK and Republic of Ireland. They offer help and advice for anyone who uses oil as a fuel for heating or cooking.
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- Royal Society for the Prevention of Accidents (ROSPA)
ROSPA is actively involved in the promotion of safety in all areas of life, including domestic gas. ROSPA have also produced a publication: "What is Silent, Invisible and Dangerous?", which can be purchased on their website.
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- Society of British Gas Industries (SBGI)
The SBGI is the only trade association covering the whole of the onshore gas industry. It represents not only the interests of the whole UK gas industry but also the interest of members in each sector. The SBGI informs members of key developments in the industry on issues specifically affecting the sectors in which they operate and helps members deliver the benefits of gas in a safe and environmentally friendly way. - Shelternet
Shelternet aims to provide clear, accessible information, advice and guidance for anyone facing a housing problem. - Solid Fuel Association
The Solid Fuel Association offer an advice centre to raise greater awareness of the benefits of domestic solid fuel heating among the general public. They welcome contact from both domestic consumers and professionals, such as heating engineers and architects .
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- UK Fire Service Resources
The Fire Service offer information on the safe use of specific gas appliances as well as general information on carbon monoxide awareness.

