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LA Case Study 2 MAST 4 SMEs Brite-Sparks Ltd

Brite-Sparks Ltd is primarily a wholesale electrical business with 6 outlets in the county.  The business has grown from 2 outlets three years ago and appears to be doing well - promoting quality products, excellent customer service and timely delivery of competitively priced goods to the trade.  Retail sales are also growing in popularity, especially to the DIY home market.  Have recently been CHAS accredited which they needed to achieve to win the contract for installing light fittings for the Local Health Authority

Generally outlets consist of: A small sales counter and customer area (with a range of electrical products, lighting and safety equipment on display), basic office accommodation, racked storage areas and small warehouse with external yard and car parking.

The business employs 50 people in total including delivery drivers, warehouse staff, office staff and outlet managers. Mr Joe Bloggs is the Managing Director and has an engaging management style which shows clear leadership in virtually all aspects of the business from sales to marketing, logistics and states h/s is important and has a thing about “keeping the place tidy”.

The company accountant has attended a one day managing h/s course and has the title ‘Financial and Safety Manager’.  He has written the in-house safety procedures and undertaken site specific risk assessments.  Instructions to staff are clear, easy to understand and appear to cover most of the priority areas expected.

New staff are given in-house induction training which includes a company specific health and safety briefing and generic DVD relevant to warehouse premises. Outlet managers have daily and monthly check sheets to complete covering a range of health and safety issues.  The completed sheets are faxed to head office for checking and filing by the company accountant.  Management meetings are held with health and safety on the agenda occasionally.  Action points from meetings are recorded and signed off by the F & S Manager.

The F & S Manager visits and carries out audits of each outlet twice a year, he’s been trying for years to get a discount on premiums.  The approach he has adopted to health and safety management is Plan, Do, Check, Act.  Results are showing below par performance for a surprisingly large number of activities. The main findings from the last inspections of 3 of the outlets are:

Updated 2009-09-15