What happens after you raise a concern?
1. We will check that the concern relates to a work activity where HSE is responsible for enforcing the health and safety legislation:
- if your concern is ‘Not for HSE’, then HSE will inform you by email. HSE will take no further action
2. For concerns within HSE’s enforcement responsibility, we will seek to establish:
- who is responsible for health and safety at the location
- who is at risk of injury or ill health, or has no adequate welfare facilities
- what injury or ill health could result and how likely is this
- what is needed to comply with health and safety law
3. The information you provided will be assessed and the concern will be placed into one of the following categories:
- red = Serious Risk
- amber = Significant Risk
- green = Low Risk
- other = Concerns that do not fall into the above, for example:
What we will do
- red or amber = a concerns officer will contact the employer to follow-up your concern or it may be passed to an inspector for a site visit
- green = Low Risk and it will not be followed-up by HSE
- other = we will make a decision according to the individual circumstances.
- if your concern relates to an industry classed by HSE as a major hazard industry - such as offshore, nuclear or a major chemical site - it will be assessed by an inspector and assigned a priority appropriate to the circumstances
We cannot successfully follow up your concern if:
- we cannot establish who is responsible for the work activity from the information you provide
- we do not have your contact details: we need to be able to substantiate or discuss the information with you and ensure that it is not a malicious complaint
- you have not raised the issue with the person responsible for health and safety or your trade union - unless, of course, you have good reason to believe you would be placed in a vulnerable position if you did raise your concerns with this person
- the health and safety law does not require significantly higher standards
- it is impracticable to pursue your concerns
Note: HSE cannot help you get compensation or resolve problems of civil law.
We will email you to provide feedback when we have completed our enquiries.
The appeals process
You can appeal if:
- you have been told that we will not follow-up your concern because it has been assessed as low risk ‘green’ and you consider the decision has been incorrectly made
- we have completed our follow-up and you are dissatisfied with the outcome
To appeal you will need to email email@example.com within 10 days of being told what we have done. You will need to include the HSE reference number, explain why you are appealing, and provide any additional information for the decision maker to take into account when they review your appeal. We will acknowledge your appeal and inform you when you can expect the appeal decision.
If you cannot email then please write to:
Health and Safety Executive
Concerns and Advisory Team