We aim to be courteous, helpful and accurate at all times. We will avoid the use of technical jargon wherever possible. The confidential nature of many of the discussions between our stakeholders and ourselves will be respected at all times. Staff will give their names during all telephone conversations, in all correspondence and at meetings.
We aim to answer all correspondence within a deadline of 10 working days. If we are unable to respond fully within this time for any reason, we will contact you to let you know why and when you may expect a full response.
We are always happy to meet our stakeholders, but if for any reason a meeting has to be cancelled, we can rearrange a new appointment at a mutually convenient time.
We will comply with all our statutory responsibilities to provide access to information on biocides and non-agricultural pesticides.
We will keep our stakeholders informed of developments in legislation or procedures which may affect their applications or authorisations/registrations.
To receive the latest news and information on biocides and non-agricultural pesticides from HSE sign up to be added to our eBulletin service.
If you feel that the service you have received has fallen below the standards you would expect, please let us know and we will try to ensure that action is taken to improve matters. You should initially contact the person you have been dealing with over your application or enquiry.
If you are still not satisfied, you should write to the Director of Biocides, Pesticides and the Environment at the address given below. The matter will be investigated and you will receive a reply within 10 working days of receipt of your complaint.
Sarah Shore (Director of Biocides, Pesticides and the Environment)
Redgrave Court
Merton Road
Bootle
Merseyside
L20 7HS
United Kingdom
Please note that we are unable to deal with any generic complaints about the EU system or any other Member States. Please contact the Member State concerned or the European Commission directly, to do so please view the following document:
